Return Policy

Thank you for your purchase. We hope you are satisfy with your products. However, if you are not completely satisfied with your products for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Return Process

To return an item, please email customer service at info@mcsqr.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, write it on your invoice. Place the invoice and items securely in its original box. Courier your return to the following address:

MCSQR (PTY) Ltd
Attn: Returns
RMA #
Unit 12 Mondustria Park 
117 Dewar Street 
Pretoria,
Derdepoort,
Gauteng
0035 
South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method.

Refunds

After receiving your box, we will inspecting the condition of your item.  If the product is still in the original condition we will gladly exchange it or load the credit on your account.  We will notify you by email with in 7 days after receipt of your return. 

Exceptions

 For defective  products, please contact us at the customer service number below to arrange an exchange. 

Kindly note we will not credit any courier cost, from or to MCSQR PTY Ltd.  

Questions

If you have any questions concerning our return policy, please contact us at:

012 567 7546 

info@mcsqr.co.za

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