Return policy

Return Policy

Thank you for your purchase. We hope you are satisfy with your products. However, if you are not completely satisfied with your products for any reason, within seven days you may return it to us for store credit or an exchange. Please note that there will be 10% handling fee. Please see below for more information on our return policy.

Return process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, write it on your invoice. Place the invoice and items securely in its original box. Courier your return to the address provided.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method.

Return address

Attn: Returns
Unit 12 Mondustria Park, 117 Dewar Street 
Pretoria, Derdepoort, Gauteng,
0035, South Africa


After receiving your box, we will inspecting the condition of your item.  If the product is still in the original condition we will gladly exchange it or load the credit on your account.  We will notify you by email with in 7 days after receipt of your return. 


 For defective  products, please contact us at the customer service number below to arrange an exchange. 
Kindly note we will not credit any courier cost, from or to MCSQR PTY Ltd.  


If you have any questions concerning our return policy, please contact us at:
012 567 7546 
[email protected]